What to do if your vehicle is stolen
Step 1
Contact the SmartSurv Wireless emergency call centre:
079 515 9443
In order for us to legally activate the recovery process, you will be asked to provide the following details:
- Vehicle registration number
- Approximate time when the vehicle was stolen
- Your contact details
We implement the recovery process immediately upon receiving your call.
Step 2
Once you have contacted SmartSurv on 079 515 9443, report the theft to your nearest police station at the earliest opportunity (at least within 2 hours) and record the case number. Reporting a theft or a hijacking to the police is a legal requirement in South Africa.
Step 3
As soon as you have a case number from the police, this must be provided to SmartSurv to help fast track the recovery and vehicle handover process.
Feedback
Once the initial recovery process has been activated, SmartSurv will call you back to give you feedback as well as to collect additional information from you.
